Order Processing: We process orders Monday through Saturday, orders received after 12:00 pm are shipped the following business day. We do not process orders on Sundays or during holidays. If you need to inquire about your online order you can access your account at www.RidgedaleOrchard.com, call 909-3932726 or email us at MikeandKaren@RidgedaleOrchard.com
Turnaround: Orders received before
12:00 p.m. will be shipped same day, orders received after 12:00 p.m. will be
shipped the following business day.
Shipping: Orders are shipped 5 days a week
Monday through Friday. We do not ship on
weekends or during holidays, although we do ship USPS orders on Saturday. UPS ground shipping takes about 5 business
days in transit. But please note, ground
shipping does not guarantee specific time and can take longer than 5 days. We do offer UPS next day air and 2nd
day air plus UPS 3 day select. If you
select one of these expedited options for shipping it will be shipped same day
if your order is received by 12:00 pm., otherwise it will be shipped the
following business day.
Flat Rate Shipping: Our flat
rate shipping is our most economical shipping method. It is a flat rate based on zones within the
lower 48 states. View our flat rate shipping rates here. We utilize both
USPS and UPS when you select a flat rate.
Flat rate shipping is shipped by ground so transit times are
veritable. Local orders (Southern
California) are usually one day in transit.
The farther you are located from us (Lake Mathews, CA.) the longer the
transit time. Usually 2 to 5 transit
days, but could take up to 10 days to reach you. Please note, major holidays may effect
transit times as would natural disasters.
do not ship international or to APO/FPO addresses, we also do not ship to Hawaii or Alaska.
Missing or Damaged: We are
always happy to help replace or refund your missing or damaged items within 30
days of purchase. If you receive a
damaged package, please contact us immediately so we can resolve the
problem. Call us at 909-393-2726 or
email MikeandKaren@RidgedaleOrchard.com. Any missing, damaged or incorrect items from
order older than 30 days will be issued an in store credit.
If a package
is sent to the wrong address, and is returned to us, you are responsible for
the reshipping costs. Please check your
shipping address before placing your order.
It is our
goal to exceed your expectations, so please contact us immediately if you encounter
any shipping issues which do not meet your expectations. Call us at 909-393-2726 or email MikeandKaren@RidgedaleOrchard.com.
Returns: We want
you to be 100% satisfied with your purchase, and if there is ever a time when something
you’ve order from us does not live up to your expectations, we want to know
about it. We offer a 100% satisfaction
guarantee. If for any reason you are not
completely satisfied with our products you may return them within 30 days of
purchase. You will have your choice of a
refund, exchange or gift certificate for the purchase of another item. If you need to return an item contact us at
909-393-2726 or email MikeandKaren@RidgedaleOrchard.com
for instructions on returns.